Last Updated: March 2026
At VI Sweets, we treat every order like precious cargo. Because our freeze-dried treats are delicate, we utilize custom-fit packaging and air-cushion technology to preserve that signature crunch from our kitchen to your door.
Vancouver Island Roots: All orders are handcrafted, packed, and shipped directly from the Comox Valley, BC.
As a boutique small business, we prioritize quality over speed. Most orders are processed within 1-3 business days. During high-volume periods (holidays or new product launches), processing may take up to 5 business days.
To provide the most accurate and fair pricing, we utilize Live Carrier Rates. Your shipping cost is calculated in real-time at checkout based on the total weight of your sweets and your exact distance from the Comox Valley.
Living in the Valley has its perks! We offer specialized local delivery for a flat reduced fee (or free during promotions) to the following areas:
Note: Please ensure a safe, weather-protected spot is available for drop-offs.
Freeze-dried candy is essentially "canned air" - it is extremely brittle. While we use high-grade protective materials, minor breakage or "candy dust" at the bottom of the bag is a natural result of the shipping process and does not affect the taste or quality of your treats.
Please double-check your shipping address! VI Sweets is not responsible for orders shipped to incorrectly entered addresses. If a package is returned to us due to an address error, the customer is responsible for the additional shipping fees to resend the package.
Questions about your shipment? Contact orders@visweets.ca